Advice for visitors

Our intention is to take care of our visitors

Considerable care has been taken in the preparation of the information and materials on Lily the Pink Education CIC’s web sites but no warranty is given concerning the content, reliability, accuracy, timeliness or completeness of any information provided by Lily the Pink Education CIC on any of their web sites, or via any form of social media provided by a third party (including Twitter and Facebook). No responsibility is taken for any errors or omissions or any subsequent loss or damage.  Remember that the information provided has not been written to meet your individual requirements and that it is your responsibility to make sure that it is suitable for your purposes.

The learning materials are prepared with adults in mind therefore although there is no “adult” content in them it is inappropriate for those under 16 to take these courses. Someone under 16 needs to have permission from both their parents and their school before taking a course of study, other than at the school they normally attend. It is beyond the ability of Lily the Pink Education CIC to ensure that this checking procedure is carried out satisfactorily therefore it will be necessary for no one under 16 to take one of our online courses. When you start a course you will need to confirm that you are 16 or over.

Limits to our responsibility

Lily the Pink Education CIC is not responsible for any injury loss or damage incurred as a result of any use or reliance on information or material in or downloaded from its web sites (see note at end for list). No liability or responsibility is taken for the consequences of any person acting upon or refraining from acting or otherwise relying on the information provided on these sites. Lily the Pink Education CIC is not responsible for any loss as a result of action or decisions taken as a result of using these web sites.

Our intention is to avoid inaccuracies or errors but if they do occur we would ask that visitors inform us of any problems that they discover so that they can be corrected. This includes any information held about the visitor. However, until corrections are made we would ask for patience as, although we would like to work miracles, it can be a struggle to do so. We will take action to deal with our mistakes, but visitors are responsible for their own actions. We are not liable for their response to our mistakes.

Online conduct

Visitors are expected to abide by the following rules for good conduct. All visitors who access this site agree not to

  • use the web site to commit illegal acts or encourage others to behave in an illegal manner.
  • impersonate any representative of lily the Pink Education CIC or any other person.
  • Use our web sites to distribute any computer virus or any other item that would harm others
  • Tamper with the electronic communication of any other individual
  • Use offensive or vulgar terms for others to read including in their choice of user names
  • Maliciously disrupt electronic discussion
  • Solicit other users
  • Post material that defames or threatens others
  • Post material that is objectionable or hateful
  • Post material that infringes the intellectual property rights of others
  • Post material that contains obscene language or images

Inappropriate materials

We will endeavour to monitor all content added to the web sites or associate Facebook pages but no one is perfect. Visitors are asked to report any material that they consider to be illegal offensive or otherwise inappropriate.

Good service pledge

Lily the Pink Education CIC will make all reasonable efforts to provide the services advertised. No warranty is offered that this web site will be uninterrupted or error free or that defects can be corrected.

Ordering from us

You are deemed to have placed an order with us when using our online checkout process. You have the opportunity to check your order and to correct any errors. We will send you an order acknowledgement detailing the products that you have ordered.

Ebooks are normally made available within an hour of the order being placed.If you have not received an email explaining how to access them within an hour please check your spam folder or other place you have access to that they may be delayed. If you are still having problems please make sure you contact Lily the Pink Education CIC at

Other items for sale will be dispatched as soon as possible.  If they have not been received within two weeks please contact us so that we can investigate the situation.

If a delivery is not what you ordered or it is damaged or defective or is an incorrect quantity we will have no liability to you unless you notify us in writing within 10 days of the delivery of the goods in question.

An order can be cancelled before dispatch if you contact us by email

External links

The links provided to third party web sites for further information does not signify that Lily the Pink Education CIC endorses web sites or their content. No guarantee is given on the accuracy or completeness of third party sites. Lily the Pink Education CIC takes no responsibility for any loss or damage suffered as a result of using the information published on any of the pages of the linked web sites. It is in the nature of web sites that they are changed frequently so information may be out of date. It is also recognised that the content of such sites may be personal opinion of the author. Links to other web sites do not constitute endorsement or approval of any products, services policies or opinions of the organisation.

Information gathering

We gather information from visitors in order to keep in touch with them. This information will not be passed on to a third party, unless in some exceptional circumstance it is necessary to pass it to the police or other law enforcement body. This will only be necessary if a visitor fails to comply with the law or misuses the web site.

We gather statistics from the web site to help us work out the number of visitors, their location in the world, what pages they view so that we can improve the serviced that we offer them. We cannot tell from these any greater details about our visitors so they cannot be individually identified.

Visitors have the option to subscribe to or to unsubscribe from Lily the Pink’s email list.

One of the reasons for using PayPal and Stripe as payment processors is that they take all responsibility for the security of the credit card data that is used in the checkout procedure. For this reason you need to be aware of their security procedures.

Downloadable content

Every effort is made to ensure that any downloadable content is free from viruses but Lily the Pink Education CIC is not liable for any damages incurred as a result of virus infection. Once downloaded it is recommend that files are scanned before opening.

Intellectual property

We expect visitors to respect our rights to the intellectual property belonging to Lily the Pink Education CIC. This includes any graphics, text or any other material displayed on these web sites or provided in the form of ebooks.  Intellectual property belonging to others will be indicated and visitors will be expected to respect their rights as well.

Visitors should remember that materials are provided for personal non-commercial use. If they want to copy or publish the information elsewhere written permission should be sought from Lily the Pink Education CIC beforehand.

You can print and download extracts from the web sites listed below provided that:

  • the documents or the related graphics are not modified in any way
  •  no graphics on this web site are used separately from accompanying text

Security procedures

We have put in place all appropriate technical and organisational measures to maintain the security of these sites.

Sites covered by this advice

Note: This statement applies to all materials and information provided online by Lily the Pink Education CIC via its web sites or a third party web site such as Twitter or Facebook. Currently the domains used by Lily the Pink Education include

This in an indicative list not a fully inclusive one as the number of domains used could change.

Registered office

5 Llys Caer Glo

Company number 06810728

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